FAQs - Buying a Car

How Is My Deposit Treated?

Deposits are payed on the following scale:

Purchase Value Deposit
Up to £8,000 £250
Up to £12,000 £500
Over £12,000 £1000

Your deposit is your commitment to us to go and inspect the car we have found for you and which you have agreed to purchase. Before we travel to inspect the car we carry out an HPI search to ensure the car is free from any encumbrances and has not been involved in a categorised insurance claim.

In the overwhelming number of cases the description of the car is very accurate, however if on our inspection the car does not match up to our requirements we do not purchase the vehicle. In this situation we offer a full refund of your deposit or ask you if you want us to find another car for you.

We are meticulous in our description and inspection of the vehicle, in the event the car we supply does not match the description we give then we will refund your deposit.

However, if you fail to take and pay for the car within 21 days of notification that the car is available for delivery, we may treat the contract as cancelled and keep any deposit paid by you.

Full sales terms and conditions

Do You Charge for Credit Card Transactions?

Yes. If you wish to pay for your car by credit card, a 2.0% fee applies to cover bank processing costs. Payments by debit card do not incur this fee.

What Are My Payment Options?

You can apply for finance at our dealership, or make your payment to MaxMatt Ltd using the following payment methods. We charge fees for certain payment methods according to the associated costs. There are 3 free payment methods - debit card, Bank transfers (BACS) and Bank transfers (CHAPS). Please see below for rates.

Payment Method Charge Explanation
 
Debit Card Free We absorb the cost
 
Bank Transfer (BACS) Free We absorb the cost
 
Bank Transfer (CHAPS) Free We absorb the cost
 
Bank Draft Free We absorb the cost
 
Building Society Cheques Free We absorb the cost
 
Cheque Free We absorb the cost but require 5 days for the cheque to clear
 
Cash 1% Due to money laundering regulations we can only accept cash up to £9500. However, there are significant operational and bank charges involved. The 1% just covers the cost of handling cash
 
Credit Card 2% We simply pass on the cost of handling charged by the credit card company

FAQs

 

The Virtual Car Superstore offers people in the Sussex area a new way to buy used cars.

VCS is part of the respected Brighton Suzuki Group. We use our extensive trade contacts and web know-how to source any make of second hand car from all over the UK for local buyers.

We have access to around 100,000 cars, which means we can match you up with exactly what you’re searching for. If you can’t find your ideal used car through our finding service, it probably can’t be found.

"I will not hesitate to recommend you to anyone who is thinking of buying a used car. Thank you for your more than excellent service!"

Mr Emery, Shoreham-by-sea

"You have removed the hassle and provided me with exactly what I was looking for at an agreed price. We would definitely use VCS again."

Ms B

"Thank you for finding me a car, it has made such a difference to my life!"

Ms S Patcham, East Sussex

"Your advice, knowledge and great system resulted in me having a car within ten days. I thoroughly recommend this service to anyone."

Mr M, Worthing, West Sussex

See more testimonials »
Virtual Car Superstore is associated with Brighton Suzuki,
267 Old Shoreham Road, Brighton & Hove, East Sussex BN3 7ED.